Surely you've experienced or witnessed situations at work in which you've had to control your emotions and find the necessary balance to solve certain problems. So, even if you don't know exactly what it means to have emotional intelligenceyou've obviously already seen the impact this skill has on the workplace.
This is because emotional intelligence is one of the most valued soft skills in the corporate world. It's a set of skills and behavioral competencies that help provide a much healthier and more promising organizational climate for everyone involved.
It is therefore essential for companies to be prepared to help their professionals, promoting and stimulating not only their talents and techniques, but also their behavioral skills. This leads to greater productivity and engagement, as well as transforming interpersonal relationships.
So, in today's article we'll take a deeper look at what emotional intelligence is at work and how to develop it. Read on!
What is emotional intelligence?
Contrary to what some might imagine, emotional intelligence is not simply about not showing your feelings. Rather, it refers to the ability to recognize, evaluate and deal with emotions and feelings in an intelligent, healthy and controlled way.
And not only is it a skill for understanding your own emotions, but also for welcoming the emotions of others. This means that it helps you to have more clarity in pressure situations, which require a quick and emotionally balanced response.
Possessing this skill means being able to understand the real value of controlling emotions and not being overwhelmed by them, which has a direct impact on our relationships at work, avoiding situations of stress and annoyance that can occur in the day-to-day running of a company.
A great reference point for the concept of Emotional Intelligence is undoubtedly the American psychologist Daniel Golemanfamous for his book of the same name. The book covers 5 pillars:
- emotional control;
- self-awareness;
- self-motivation;
- recognizing emotions in other people;
- interpersonal relationships.
So, in order to achieve personal and professional success, you need to know how to manage your emotions and express them in the best possible way. In order to develop emotional intelligence, it is also important to recognize its importance and benefits.
Read on and find out why it's worth investing in this skill.
How important is emotional intelligence at work?
At work, there are many day-to-day situations that require important decisions to be made or even urgent demands that are fundamental to the success of projects.
In this context, it is essential that the professional has control of the situation and is able to resolve it, and for this, having emotional intelligence makes all the difference. This is because it is through this soft skill that it is possible to understand the message that has been passed on and respond in a positive way.
Another good example of the importance of acquiring emotional intelligence is being able to use your emotions and feelings to communicate more clearly and objectively. In this way, the ability to control emotions brings much more assertiveness to communication as a whole and your interpersonal relationships.
In the workplace, a very important factor in increasing productivity, engagement, well-being and successful results is certainly the organizational climate. There is no way to maintain mental healthenthusiasm and productivity in an environment full of conflict, stress and constant miscommunication.
As such, the emotional intelligence of professionals is a determining factor in the quality of each employee's individual performance. It also has an impact on attracting new talent and increasing the company's credibility.
How to developdevelop emotional intelligence?
In practice, the HR sector is one of the main people responsible for creating ways and strategies for employees to achieve excellence in their skills and competencies. When managers are aware of their employees' behavior, it is much clearer to know which paths need to be followed to work on certain points that still need improvement.
Promote continuous and allowing employees to self-analyze is extremely important for them to recognize their own feelings and emotions.
When a professional tends to communicate in an aggressive or altered way, it's up to the people management sector to alert them to this behavior and help them develop emotionally. To do this, employees need to be monitored and their performance measured, and they need to be encouraged to develop this skill.
Conclusion
Now that you know a little more about emotional intelligence and its importance in the workplace, it's essential to implement strategic actions to improve this soft skill in your human capital.
Developing emotional intelligence includes certain processes and the solid construction of new habits through the exercise of empathy and active listening. In this way, both the company and the employee benefit from investing in this new skill.
Have you understood the importance of valuing and investing in emotional intelligence at work?
Read also: Digitalization of HR: what are the benefits and how to implement it.
